You may return most new items, within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item). If the return is a result of your error then you will be responsible for the shipping cost plus a twenty percent restocking fee. The item must be returned in the same box in which it was received.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
If you need to return an item, please Contact Carter Enterprises LLC immediately with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Thank you for your business!